Core365 ERP LLC (“Core365,” “we,” “us,” or “our”) collects certain information about you when you interact with us through our websites and mobile applications and when you access or use features and services available through them. This Privacy Policy provides information about how we collect, use, share, disclose, and protect the personal information we gather from you and others through our websites, mobile applications, and our business operations.
Please read this Privacy Policy carefully. If you have any questions about how we collect, use, or disclose your personal information in connection with our websites, mobile applications, or business operations, please contact us by email at privacy@core365.io.
WHAT IS PERSONAL INFORMATION?
When we refer to “personal information” in this Privacy Policy, we mean information that identifies, relates to, describes, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to a specific person. This might be information that directly identifies someone, such as their name, or it may be information that identifies someone only when combined with other information available to us.
Personal information does not include public information that is lawfully made available to the public.
Additionally, personal information does not include information that is deidentified or aggregated in a way that it cannot be used to identify a particular consumer or household. We commit to maintaining deidentified data in its deidentified form and will not attempt to reidentify the deidentified data, except solely for the purpose of determining whether our deidentification processes satisfy applicable legal requirements.
Please note, this Privacy Policy does not apply to personal information we process solely on behalf of or at the direction of our business customers in connection with the services we provide. Our business customers select the services, features, and workflows they use, and the information processed through those services depends on the business customer’s configuration and intended use. Our business customers ordinarily determine why personal information is processed and how consumer-facing workflows operate. Core365 processes that personal information to provide, maintain, secure, and support the services requested by our business customers. A business customer’s own privacy notices and policies may also apply to its processing of personal information through and outside the services. If you have any questions or wish to exercise privacy rights concerning personal information that Core365 processes solely on behalf of a business customer, you should contact the relevant business customer.
1. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies when you interact with Core365 in a business or professional capacity, including when you:
- Visit our websites;
- Use a Core365 mobile application, to the extent Core365 processes personal information through the application for its own purposes;
- Request information or a product demonstration;
- Communicate with our sales, support, or customer success teams;
- Use an authorized account; or
- Engage with us as a customer representative, vendor, adviser, referral source, or other professional contact.
Third party websites, platforms, and services maintain their own privacy practices. We encourage you to review their privacy notices before providing personal information.
2. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with Core365.
A. Information You Provide
You may provide personal information when you contact us, request information, schedule a demonstration, communicate with our personnel, establish an account, obtain support, or otherwise interact with Core365.
This information can include:
- Name, employer, job title, business email address, business telephone number, and other business contact information;
- Information included in inquiries, requests, correspondence, demonstration scheduling, and support communications;
- Information relating to account administrators and authorized users, such as business contact information, account roles, and account settings; and
- Authentication information used to access an account.
Please do not submit unnecessary sensitive information or personal information about other individuals through general website forms unless the applicable interface specifically requests it.
B. Information Collected Automatically
Our websites, mobile applications, accounts, and online tools generate technical and activity information that can include:
- IP address;
- Browser, device, and operating system information;
- Referring page information;
- Pages viewed and features used;
- Dates and times of activity;
- Session identifiers;
- Account access and authentication events;
- Diagnostic, performance, and security logs; and
- Information collected through cookies and related technologies.
The information collected through a mobile application depends on the application, how it is used, and the context in which Core365 processes the information. Information processed through a mobile application solely on behalf of or at the direction of a business customer is not covered by this Privacy Policy.
Additional information about website technologies is provided in Section 4.
C. Information Received from Other Sources
We may receive personal information from:
- Business customers that provide information about account administrators or authorized users;
- Referrals and professional introductions; and
- Providers that support scheduling, communications, account administration, security, and other business functions, which may generate records through those services.
3. HOW WE USE PERSONAL INFORMATION
We use personal information to:
- Operate, maintain, and secure our websites, mobile applications, online tools, accounts, and business systems, and improve them based on technical and operational information;
- Respond to inquiries, schedule demonstrations, conduct sales activities, and communicate with prospective and existing customers;
- Administer authorized-user accounts and authenticate users;
- Provide customer support, troubleshoot problems, perform diagnostics, and monitor system performance;
- Detect, investigate, and address misuse, unauthorized activity, security incidents, and other threats;
- Maintain business communications, records, accounting information, and operational documentation;
- Comply with legal obligations and protect our rights, property, personnel, and business operations; and
- Evaluate, negotiate, and complete corporate transactions.
4. COOKIES AND OTHER TRACKING TECHNOLOGIES
A. Tracking Technologies
We use cookies, web beacons, pixel tags, and other tracking technologies (collectively, “Tracking Technologies”) on our websites. Among other things, Tracking Technologies help us operate and secure our websites, improve our websites and functionalities, enhance user experience, support our business operations, and analyze usage. Cookies include small files, such as text files, which are saved onto your computer or device when you use our websites. These can either be “session” cookies or “persistent” cookies. Session cookies exist only for so long as you are visiting a website and are typically deleted when you exit your web browser. Persistent cookies remain on your computer or device until their predetermined expiration date unless they are deleted before then.
- Analytics Tracking Technologies – We use certain Tracking Technologies on our websites to learn more about how visitors navigate and review content on our websites (“Analytics Tracking Technologies”). Analytics Tracking Technologies provide us with analytics information we use to improve our websites, make sure they are easy to use, and conduct our business operations. The Analytics Tracking Technologies we use on our websites include the following:
- Lovable – We use technology provided through Lovable to collect information about website sessions, page views, visitor engagement, website performance, and related usage information. For more information about Lovable’s privacy practices, please review the Lovable Privacy Policy.
B. Your Choices
The Options/Settings section of most internet browsers will allow you to disable Tracking Technologies on your browser but doing so may prevent you from being able to use the full features of our websites. You can learn more about Tracking Technologies, including how to see what Tracking Technologies have been uploaded to your device and how to manage and delete them, by visiting All About Cookies.
You may also configure Tracking Technologies on our websites by clicking the “Cookie Preferences” link available on the footer of our websites.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We disclose personal information as described below, depending on the relevant business activity and relationship:
- Providers that support our websites, mobile applications, systems, communications, customer relationships, security, and business operations;
- Website and application technology providers involved in the activities described in this Privacy Policy;
- Professional advisors;
- Governmental and legal recipients;
- Transaction participants; and
- Parties designated by the individual.
6. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, taking into account the nature of the information, the relationship involved, operational needs, security requirements, legal obligations, and recordkeeping requirements.
Retention practices vary for website and technical information; inquiries and sales; account and support information; and security, consent, and privacy-request records. To determine the appropriate retention period for individual categories of personal information we collect, we consider the nature and sensitivity of the personal information; the personal risk of harm from unauthorized use of the personal information; the purposes for which we process that personal information and whether we can fulfill those purposes through other means; and applicable legal, regulatory, tax, accounting, reporting, and other requirements.
When information is no longer needed, we dispose of it or modify it in accordance with our retention practices, subject to legal, security, technical, and backup requirements.
7. DATA SECURITY
We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.
No security measure eliminates all risk. If you believe an interaction with Core365 or a Core365 account is no longer secure, please contact us using the information in Section 13.
8. INTERNATIONAL USERS
Our websites and mobile applications are intended for use only within the United States. Personal information collected through our websites, mobile applications, and business operations is stored on servers located in the United States. Core365 personnel located outside the United States, including personnel located in India, may access personal information when performing services for Core365.
If you access our websites or mobile applications from outside the United States, your personal information may be transferred to, stored in, and processed in the United States and accessed from other countries where Core365 personnel are located. Privacy and data protection laws in those countries may differ from the laws in your country of residence.
9. PRIVACY RIGHTS AND CHOICES
We offer several ways for you to control how your personal information is collected, used or disclosed:
- Update your personal information – you can update your personal information by contacting us using the information in Section 13.
- Opting out of email marketing – you can opt out of receiving marketing and other promotional email communications we send you by following the unsubscribe instructions contained in most email messages from us. Your unsubscribe request or email preference changes will be processed promptly, though this process may take several days. During that processing period, you may receive additional marketing and other promotional emails from us. Please note, opting out of these communications will only apply to marketing and other promotional emails and will not apply to any email or other communications we send to you for non-marketing purposes, including, but not limited to, emails and other communications about your access to or use of our services.
- User access and consumer rights – depending on applicable law, you may have rights concerning personal information that we control. These rights may include requesting access to, correction or deletion of, or a copy of your personal information. Requests may be submitted through the contact methods provided in Section 13. We may take reasonable steps to verify identity or authority before responding. If your request concerns personal information that Core365 processes solely on behalf of a business customer, you should direct your request to that business customer.
- Additional rights for residents of California – if you are a California resident, under California’s Shine the Light Law (California Civil Code Section 1798.83) you have the right to request the following information regarding our disclosure of your Personal Information to third parties for direct marketing purposes: (1) the categories of Personal Information we have disclosed to third parties for their direct marketing purposes during the preceding calendar year; (2) the names and addresses of the third parties that received the Personal Information; and (3) if the nature of the third party’s business cannot be determined from their name, examples of the products or services they marketed. This information may be provided in a standardized form that is not specific to you. You are permitted to obtain this information from us once a year, free of charge. To make such a request, please submit your request in writing to:
Core365 ERP LLC
Attn: CA Privacy Rights Request
1064 S North County Blvd, Suite 260
Pleasant Grove, UT 84062
10. CHILDREN’S PRIVACY
Core365’s websites, mobile applications, and business-facing interactions are not directed to children under 18 years of age. We do not knowingly collect, use, share or sell personal information from children under 18. If you are a parent or legal guardian who learns that your child provided us with personal information without your consent, please contact us and we will make commercially reasonable efforts to delete such personal information.
11. THIRD PARTY WEBSITES AND SERVICES
Our websites, mobile applications, and communications may contain links to websites, platforms, applications, or services operated by third parties. Those third parties maintain their own privacy practices. We encourage you to review their privacy notices before providing personal information.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, services, or privacy practices. When we make changes, we will update the date at the top of this Privacy Policy.
If additional notice is required for a particular change, we will provide notice through an appropriate channel.
13. CONTACT US
If you have questions about this Privacy Policy or wish to submit a request concerning personal information that Core365 controls, please contact us at:
Core365 ERP LLC
1064 S North County Blvd, Suite 260
Pleasant Grove, UT 84062